Store Policies

Taxes

We collect and remit taxes where we are required to do so by law.  Please be advised that if you reside in a state where use taxes apply and we do not collect taxes on your order, you are responsible for the payment of any taxes due to the state.  

Backorders

At times it is possible that products featured on our website may become backordered.  We will notify you as soon as possible if any item in your order is out of stock.  You will have the option to wait for the product to become available if you wish, or you may cancel your order as per our cancellation policy.   We would be happy to assist you in finding a comparable product that you will love just as much!  If you would like to check availability of a product before placing your order please message or email us and we would be happy to check stock for you.

Cancellations

Please contact us immediately if you would like to cancel your order.  Cancellations are only possible if the order has not yet shipped.  We ship orders as quickly as possible, and it is possible your order has shipped even if you have not yet received tracking information.  Once the order has shipped we will be unable to cancel the order.  If the order has not shipped, we can cancel the order and refund the payment method used for the purchase or apply store credit, whichever you prefer.

Returns and Exchanges

Returns and exchanges must be preapproved by us and returned (postmarked) within 3 days of your receipt of the item.  Please contact us immediately for return instructions should you desire to return an item.  You are responsible for return shipping and we are not liable for items lost in transit.  We highly recommend insuring the product and obtaining a tracking number from the shipping service. If you prefer, we would be happy to provide a pre-paid shipping label that you can use to return the product to us, and we will simply deduct the cost of shipping from your refund.  Please see our policy regarding restocking fees below.

Any returns that have not been previously authorized will be refused. 

All approved returns and exchanges must be received in brand new condition.  If any box, packaging, tags, tissue, hairnets or other components are damaged or missing, or if the product is not returned in the condition it was received, additional fees will apply or a refund may not be issued. 

Please note that products that have been combed, brushed, styled, worn, shaken out, have the factory part changed, or are modified in any way will not be eligible for refund. 

Please use a wig cap when trying hairpieces on and be mindful of scented products you may be wearing and environmental smells such as cigarette smoke and incense.  Any soiling, evidence of wear, or scent on the unit will render it ineligible for return. 

We inspect all returned items, and will make decisions regarding eligibility for return at our sole discretion.  Our decision regarding refunds is final and cannot be appealed.  If a return is not eligible for refund, we will ship the product back to you at your expense or destroy the item and no refund will be issued.

Occasionally free gifts are offered with purchase.  If you received a free gift with your order and opt to return any part of your order, the price of the free gift will be deducted from your refund.  Shipping is not refundable, if your order qualified for free shipping, we will deduct the actual cost we incurred for shipping the item to you from your refund.

***Clearance items, haircare products, and accessory items including clip ins and extensions are final sale and are not eligible for return, exchange, or refund.***

Restocking Fees

We understand that occasionally it may be difficult to gauge colors and cap sizes when shopping online, and we want you to feel comfortable with your purchase.  We allow exchanges for synthetic wigs and toppers via application of store credit and will waive restocking fees on exchanges.  We allow up to 4 exchanges per calendar year, any additional exchanges will be treated as returns and subject to restocking fees as outlined below.

A restocking fee of 15% (Minimum $20) of the price of the item will apply to all returns where a refund is desired instead of store credit (available for synthetic products only).  Please note we do not allow exchanges on human hair pieces and a 15% restocking fee applies to any returns on human hair items.  

We reserve the right at our sole discretion to refuse service to and/or refuse to permit exchanges and we may limit the number of exchanges we allow.  Please contact us immediately if you wish to exchange a product as the 3 day return window applies.

We issue refunds only to the same method of payment used at checkout.

Shipping and consultation fees are not refundable.  

Shipping

We make every effort to get your order to you as quickly as possible. In stock orders will ship the same day or next business day, usually via UPS ground service or USPS and orders are usually received within 1-5 business days.  Should you require expedited shipping please contact us and we will do everything we can to accommodate your needs.  We are not responsible for products after they are shipped, but if you encounter a problem we will do everything we can to assist you in resolving it.  If you are outside the United States please contact us directly at help@spellboundwigs.com to inquire about ordering.

We reserve the right to refuse service to anyone at any time for any reason and we may cancel any order at our sole discretion.