Shipping policy

Shipping

We make every effort to get your order to you as quickly as possible. In stock orders will ship the same day or next business day (excluding weekends), usually via UPS ground service or USPS and orders are usually received within 1-5 business days.  Please note that Ellen Wille pieces sometimes ship directly from Germany and while they ship the same or next business day, they can take up to two weeks to arrive.  Should you require expedited shipping on any order, please contact us and we will do everything we can to accommodate your needs.  We are not responsible for products after they are shipped, but if you encounter a problem we will do everything we can to assist you in resolving it.  For international orders, please allow 5-7 business days for handling in addition to the shipping timeframe you select at checkout.  We reserve the right not to ship partial orders to international destinations and your order will not ship until all of the pieces you ordered are available to ship together.

International Orders

Please choose carefully and reach out to us if you need assistance.  International orders cannot be cancelled, returned, exchanged, or refunded, and this includes pre-orders and backorders.  We are not able to make any exception to this policy.  If you would like to verify availability prior to ordering please email us.  For international orders, please allow 5-7 business days for handling in addition to the shipping timeframe you select at checkout.  We reserve the right not to ship partial orders to international destinations and your order will not ship until all of the pieces you ordered are available to ship together.